Management Skills Course

This course provides managers with both the theoretical and practical knowledge to manage effectively. The course breaks down into a number of core sessions which can include subjects such as; Leadership and Management, Coaching, Delegation, Performance Management, Feedback, Managing Poorer Performers, and may others . It is ideally suited to those newly promoted into management positions as well as those more experienced within the management role. It will give them the confidence to manage effectively and productively and has a close and tangible link to providing commercial value.

The course is bespoked to the needs of the client and can be delivered over a number of days. Typically clients chose delivery over 3-days although some extend it up to  6-days. The course can be delivered on consecutive days or modularised, e.g. 1-day per week or month over  a period of weeks or months.

Course Length: Please see content above
Venue: On site at client’s premises
Number of Delegates: Maximum of 10
Cost: Circa £850 per day to include all materials and associated expenses (not VAT registered). NB. this is a per-day price for delivery of the course with up to 12 delegates, NOT a per delegate price.

Course Aims

  1. To learn how to manage effectively and productively
  2. To apply management techniques effectively within the workplace

Course Outcomes

Leadership and Management

  1. State the differences between a Leader and a Manager
  2. Give an overview of the activities of the busy Team Leader/Manager

Coaching

  1. Explain what is coaching is and its benefits
  2. List coaching styles and their advantages
  3. Identify own preferred coaching style
  4. Understand appropriate questioning in coaching
  5. Undertake coaching process skill practice

Delegation

  1. Understanding delegation – the responsibility and accountability
  2. State the benefits and barriers of effective delegation.
  3. Apply the 10 step process to effectively delegate tasks

Performance Management

  1. Explain performance management in terms of ‘skill and will’
  2. Know strategies for team members with performance blockages
  3. List the 3 steps to assertive behaviour to encourage staff to ‘give of their best’
  4. Identify the principles of effective task setting
  5. Appreciate the need for S.M.A.R.T. model for setting tasks/performance objectives

Feedback

  1. Explain the origins of the word feedback
  2. Know the Do’s and Don’ts of giving feedback
  3. List different types of feedback
  4. Employ the E.E.C. model for giving feedback on staff performance

Managing Poorer Performers

  1. Know when informal feedback doesn’t work
  2. Have knowledge of the concept of the performance coaching interview
  3. Prepare for the performance coaching interview
  4. Document the structure of an interview
  5. Know how to handle difficult staff members at performance coaching interview

Case Studies

  1. Work through a series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life.

Target Audience

Managers who are responsible for the performance of others

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