Performance Management

In times of downturn and recession, the manager’s role as performance coach has never been so important. Organisations have to maximise the return on investment in the employees who work for them. This course succinctly defines performance management, and explores methods to unblock performance issues in their staff. It develops the essential skills of task setting and giving feedback using easy-to-follow and apply models. The course introduces delegates to a performance coaching meeting approach – a powerful tool to maximise people potential, particularly if informal feedback with under-performers hasn’t worked.

Course Length: 1 eight hour day to include lunch and refreshment breaks
Venue: On site at client’s premises
Number of Delegates: Maximum of 12
Cost: £850 to include all materials and associated expenses (not VAT registered). NB this is the cost for delivery of the course with up to 12 delegates, NOT a per-delegate price.

Course Aim

  1. To define performance management, and explore methods to unblock performance
  2. To maximise people potential, if informal feedback with under-performers hasn’t worked

Course Outcomes

  1. Explain performance management in terms of ‘skill and will’
  2. Know strategies to help team members with performance blockages
  3. List the principles of effective task setting
  4. Apply S.M.A.R.T. model for setting tasks/ performance objectives for staff
  5. Be able to communicate performance standards
  6. Apply the Do’s and Don’ts of giving feedback
  7. Appreciate the Importance of giving behavioural examples
  8. List the different types of feedback
  9. Utilise the E.E.C. model for giving feedback on staff performance
  10. Prepare and structure for a performance coaching meeting
  11. Structure the meeting
  12. Participate in role plays in delivering the performance coaching meeting

Target Audience

All staff who are responsible to performance manage others – typically team leaders, supervisors and managers.

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